Employee Operations (Technology Field)


full time


1 year




+) Description of job:

  • Check, consolidate, and handle periodic payment transactions with errors or incidents.
  • Assist partners, agents, suppliers to verify, adjust, and process transactions and related issues.
  • Monitor system activities, ensure detection of abnormalities, report service quality evaluations.
  • Perform account verification procedures, check customer information.
  • Participate in building and developing new procedures, features for electronic payment services, enhancing customer experience.
  • Coordinate with Customer Service to handle customer care-related tasks, resolve complaints, and reports related to the Payment Wallet service.

+) Candidate requirements:

  • Male/Female, aged 23 - 35.
  • Graduated from College or University.
  • Experienced in operating technology-related services.
  • Experienced in drafting internal/partner documents.
  • Experienced in data processing tasks.
  • Proficient in using Excel, Word, PowerPoint, Outlook, Google Sheets, etc.
  • Able to handle work pressure well.
  • Honest, proactive, able to organize work.
  • Analytical and problem-solving skills; partner communication skills.
  • Honest, always eager to learn; careful and meticulous.

+) Benefits:

  • Salary: Negotiable based on capability.
  • Bonuses: As per company regulations.
  • 13th-month bonus based on seniority and year-end bonus based on business performance and job results.
  • Holiday bonuses (March 8th, October 20th, April 30th and May 1st, September 2nd, January 1st, etc.): 1,000,000 VND for each full-time employee.
  • Birthday bonus: 500,000 VND.
  • Travel allowance: 8,000,000 VND/year. Annual team-building activities.
  • Social insurance as per regulations.
  • Health check-ups twice a year.

Work location: ICOM Building, 17/95A Tran Thai Tong, Dich Vong, Cau Giay, Hanoi.

Working hours: Monday - Friday (from 08:00 to 17:30)

Send CV to: tuyendung@i-com.vn

Hotline number: 0914925008